Refund policy
Effective Date: 5/12/2025
At Jango, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products under the following terms:
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, in original packaging, and in the same condition as received.
- Personalized or perishable products are not eligible for return.
2. Return Process
- Contact us at mahaveerjaggery@gmail.com or call 99014 99902 to initiate a return.
- Provide your order number and reason for return.
- We will provide instructions for sending the item back.
- Customers are responsible for return shipping charges unless the item is damaged or incorrect.
3. Refunds
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping fees are non-refundable, except in cases of damaged or incorrect items.
4. Exchanges
- Currently, we do not offer direct exchanges. Please initiate a return and place a new order for the desired product.
5. Damaged or Incorrect Items
- If your item arrives damaged or you receive the wrong product, please contact us immediately at mahaveerjaggery@gmail.com or 99014 99902.
- We will arrange a replacement or full refund, including shipping charges.
6. Contact Us
For any questions or assistance regarding returns or refunds:
Jango
Email: mahaveerjaggery@gmail.com
Phone: 99014 99902
Address: ESIC Dispensary Ashok Nagar, Nipani – Vakhaariya Building, 591237 Nipani, Karnataka, India